BURBANK, CA —The launch of the Disney-Plus subscription service if falling short of magical.
Some users who downloaded the new streaming service received a message under an image of Wreck-It Ralph that says it is unable to connect.
About 7,300 people reported having problems to Downdetector by 7 a.m. Eastern time.Disney officials were not immediately available for comment.
The subscription service launched this week and offers hundreds of Disney-related movies and television series for s$6.99 a month.
The line-up includes everything from classic animated features such as Snow White and the Seven Dwarfs to a huge collection of Marvel cartoons, movies and almost every Star Wars film.
Disney CEO Bob Iger said nearly every movie from the Disney catalog will eventually be available on Disney-Plus. Disney is banking on Disney + bringing in a new stream of revenue.
“We’ve spent the last few years completely transforming The Walt Disney Company to focus the resources and immense creativity across the entire company on delivering an extraordinary direct-to-consumer experience, and we’re excited for the launch of Disney+” Bog Iger says.