SEATAC, WA —Delta Air Lines wants to bring facial recognition technology to Sea-Tac Airport before the end of the year.
That is what Delta representatives told the Port of Seattle commissioners at a recent meeting. They said Delta is already using this in Atlanta for international travelers at kiosks and security checkpoints, rather than relying on boarding documents and passports.
“This means that customers flying direct to an international destination on Delta and its partners can use facial recognition technology to board at these airports. And, if customers do not want to participate, they just let a Delta gate agent know and board as they always have, using their boarding pass and passport,” the company said in a statement.
A Microsoft representative at the meeting told commissioners facial recognition does not work well on young children.
“We are already seeing improvements in satisfaction scores from customers moving through the airport in Atlanta. The expansion of facial recognition at boarding enables more customers to take advantage of this seamless, time-saving process – an important step as we implement facial recognition in our hubs across the country and define the experience for the industry,” said Gil West, Delta’s COO. “At Delta, we have the best people in aviation, and technology like this frees them up to spend more time helping our customers.”