BURBANK, CA —Disney says no one hacked its new streaming service, but that thousands of customers' information was compromised somewhere else.
Disney+ customers complained they were getting locked out after thieves were logging in and changing passwords last week when the service launched.
One investigation found thousands of user accounts for sale on the dark web. Disney says there's no evidence of a data breach.
People who use the same login-in info for multiple platforms may have had their data stolen elsewhere.
Customers who are locked out of their Disney accounts should contact customer support.
This comes just after its launch issues where about7,300 people reported having problems to Downdetector by 7 a.m. Eastern time on the day it was released.Disney officials were not immediately available for comment.
The subscription service launched this week and offers hundreds of Disney-related movies and television series for s$6.99 a month.
The line-up includes everything from classic animated features such as Snow White and the Seven Dwarfs to a huge collection of Marvel cartoons, movies and almost every Star Wars film.
Disney CEO Bob Iger said nearly every movie from the Disney catalog will eventually be available on Disney-Plus.Disney is banking on Disney + bringing in a new stream of revenue.
“We’ve spent the last few years completely transforming The Walt Disney Company to focus the resources and immense creativity across the entire company on delivering an extraordinary direct-to-consumer experience, and we’re excited for the launch of Disney+” Bog Iger says.